Frequently Asked Questions - FAQs
FAQS: COLLISION REPAIR
HOW LONG DOES COLLISION REPAIR USUALLY TAKE?
The time required for collision repair depends on the extent of the damage. Minor repairs might take a few days, while extensive repairs can take several weeks. At Johnson Auto Body, we provide an estimated timeline during the initial assessment.
WILL MY CAR LOOK AS GOOD AS NEW AFTER REPAIRS?
Yes, our goal is to restore your vehicle to its pre-accident condition. We use high-quality materials and expert techniques to ensure your car looks and functions like new.
DO I NEED TO GET MULTIPLE REPAIR ESTIMATES?
While it’s not always necessary, getting multiple estimates can give you a better idea of the repair costs. However, at Johnson Auto Body, we provide a comprehensive and competitive estimate that you can trust.
WHAT IF ADDITIONAL DAMAGE IS FOUND DURING REPAIRS?
If additional damage is discovered, we will promptly notify you and your insurance company and provide a revised estimate to cover the extra repairs.
CAN I CHOOSE ANY REPAIR SHOP, OR DO I HAVE TO GO WHERE MY INSURANCE COMPANY SUGGESTS?
You have the right to choose any repair shop for your vehicle. While insurance companies may recommend certain shops, the final decision is yours. Johnson Auto Body works with all insurance companies to ensure a smooth repair process.
FAQS: HAIL REPAIR
HOW LONG DOES HAIL REPAIR USUALLY TAKE?
The time required for hail repair depends on the extent of the damage. Minor repairs might take a few days, while extensive repairs can take several weeks. At Johnson Auto Body, we provide an estimated timeline during the initial assessment.
WILL MY CAR LOOK AS GOOD AS NEW AFTER REPAIRS?
Yes, our goal is to restore your vehicle to its pre-hail condition. We use high-quality materials and expert techniques to ensure your car looks and functions like new.
DO I NEED TO GET MULTIPLE REPAIR ESTIMATES?
While it’s not always necessary, getting multiple estimates can give you a better idea of the repair costs. However, at Johnson Auto Body, we provide a comprehensive and competitive estimate that you can trust.
WHAT IF ADDITIONAL DAMAGE IS FOUND DURING REPAIRS?
If additional damage is discovered, we will promptly notify you and your insurance company and provide a revised estimate to cover the extra repairs.
CAN I CHOOSE ANY REPAIR SHOP, OR DO I HAVE TO GO WHERE MY INSURANCE COMPANY SUGGESTS?
You have the right to choose any repair shop for your vehicle. While insurance companies may recommend certain shops, the final decision is yours. Johnson Auto Body works with all insurance companies to ensure a smooth repair process.
FAQS: AUTO GLASS REPLACEMENT
HOW LONG DOES AUTO GLASS REPLACEMENT USUALLY TAKE?
The time required for auto glass replacement varies depending on the extent of the damage and the type of vehicle. Typically, the process takes a few hours. At Johnson Auto Body, we provide an estimated timeline during the initial assessment.
CAN A SMALL CHIP OR CRACK BE REPAIRED INSTEAD OF REPLACING THE WHOLE GLASS?
Small chips or cracks can often be repaired if they are not too severe. Our technicians will assess the damage and recommend the best course of action.
IS IT SAFE TO DRIVE IMMEDIATELY AFTER A WINDSHIELD REPLACEMENT?
Wait for a certain period, usually an hour, to allow the adhesive to cure properly. We will provide specific instructions based on the adhesive used.
DOES INSURANCE COVER AUTO GLASS REPLACEMENT?
Most insurance policies cover auto glass replacement, often with a deductible. We work with your insurance company to facilitate the process.
WHAT KIND OF GLASS WILL BE USED FOR THE REPLACEMENT?
We use high-quality OEM (Original Equipment Manufacturer) or equivalent glass to ensure a perfect fit and long-lasting durability.
FAQS: TOWING SERVICES
HOW LONG DOES IT TYPICALLY TAKE FOR A TOW TRUCK TO ARRIVE?
Response times can vary based on location and traffic, but we strive to arrive within 30 minutes to an hour.
CAN I RIDE WITH THE TOW TRUCK DRIVER TO THE DESTINATION?
Yes, most tow services allow you to ride with the driver to your destination.
WHAT SHOULD I DO IF MY CAR BREAKS DOWN ON THE HIGHWAY?
Move to the shoulder if possible, turn on hazard lights, and call a reliable towing service immediately.
HOW MUCH DOES TOWING TYPICALLY COST?
Costs can vary based on distance and type of service, but we provide transparent pricing upfront.
DO TOWING SERVICES OPERATE IN BAD WEATHER?
Yes, we operate in all weather conditions to ensure you receive assistance when needed.
FAQS: OEM AUTO BODY REPAIR
ARE OEM PARTS BETTER THAN AFTERMARKET PARTS?
Yes, OEM parts are designed to match your vehicle’s original components, ensuring perfect fit, quality, and safety.
DO OEM REPAIRS COST MORE?
While OEM parts can be more expensive, they offer superior quality and durability, saving money in the long run.
WILL MY INSURANCE COVER OEM PARTS?
Many insurance policies cover OEM parts, especially if specified in the policy or necessary for safety reasons. We can help you navigate this with your insurance company.
HOW LONG DOES AN OEM REPAIR TAKE?
The time required depends on the extent of the damage and the part’s availability. During the initial assessment, we provide an estimated timeline.
WHY SHOULD I CHOOSE JOHNSON AUTO BODY FOR OEM REPAIRS?
We have a team of certified technicians, use only genuine OEM parts, and are committed to delivering exceptional quality and customer service.